Privacy Policy

Effective date: October 21, 2026

San Diego Walks (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you visit sandiegowalks.net, contact us, or book a tour, how we use it, and the choices you have.

By using our website, you agree to the practices described here. If you have questions, contact us using the details at the end of this policy.

Information We Collect

Information you give us

• Contact form and email: your name, email address, phone number (if provided), and the content of your message.
• Tour bookings: your name, email address, phone number, number of guests, tour date, and any notes you add. Payments are processed by our booking provider, Xola. We do not receive or store your full card number.
• Group and corporate inquiries: your organization name and event details you share with us.

Information collected automatically

• Usage data: pages you visit, time on page, how you arrived at our site, and general location (city or region), collected through Google Analytics.
• Device data: browser type, device type, operating system, and IP address.
• Security logs: our web server records requests, including IP address and pages requested, to protect the site from misuse.

How We Use Your Information

• To confirm, manage, and follow up on your tour booking
• To respond to your questions and requests
• To send booking-related messages, such as confirmations, reminders, and schedule changes
• To send occasional news or offers, only if you opt in [remove this line if you do not send marketing emails]
• To understand how visitors use our website so we can improve it
• To keep our website secure and prevent fraud

We do not sell your personal information.

Cookies and Analytics

Cookies are small files stored in your browser. We use them to:

• Keep the website working and loading quickly
• Measure site traffic with Google Analytics
• Support the booking process through Xola

You can block or delete cookies in your browser settings. Some features, such as booking, may not work without them. To opt out of Google Analytics on all websites, you can install the Google Analytics Opt-out Browser Add-on.

Do Not Track: Our website does not currently respond to browser “Do Not Track” signals, because there is no common industry standard for them.

Who We Share Information With

We share information only with service providers that help us run our business, and only as needed for that purpose:

We may also disclose information if required by law, or to protect the rights and safety of our guests, our guides, or our business. Links on our site to other websites, such as museums or restaurants, are governed by those sites’ own privacy policies.

How Long We Keep Information

We keep booking and contact records for as long as needed to provide our services, meet tax and legal requirements, and resolve disputes, typically 1 year. Analytics data is kept for 14 months.

How We Protect Information

Our website uses an encrypted (HTTPS) connection, security monitoring, and access controls. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. Children may join tours with a parent or guardian, who provides any booking details.

Your Choices and California Privacy Rights

You can ask us to:

• Tell you what personal information we have about you
• Correct information that is inaccurate
• Delete your information, unless we must keep it for legal or business records
• Stop sending you marketing emails, using the unsubscribe link in any email or by contacting us

To make a request, email us at the address below. We will respond within [30] days.

Changes to This Policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date at the top.

Contact Us

San Diego Walks

3288 Adams Avenue #16868, San Diego, CA 92176

Email: info@sandiegowalks.net

Phone: 619-329-9923